Bespoke CRM system for online education and e learning

Eurospeak is one of the most prestigious English colleges in Reading, which required an automated back-office system related to all its diverse administrative requirements. 

The major deliverables involved handling student information, fees, attendance, enquiries, and registration process in a very professional manner. 

This was also expected to bring efficiency in operations, reduce the administrative workload, and add value to the experience of the students.

Within three months, we could come up with a sound and an all-inclusive solution only to cater to the needs of Eurospeak. The tailor-made system managed the core elements of the college for the smooth integration and working of different sections within the college. Major components our solution comprises are as follows:

Enquiry Management
The solution contains an advanced enquiry management module that will help and assist the college in processing inquiries from aspiring students. It ensures that every inquiry is tracked and followed up with in a timely fashion to make the college responsive and interactive towards potential students.

Student Registration Process
Our automated solution at hand has made the task of student registration much easier. The module gives easy and correct data entry to reduce manual errors, thus making the students' records quite up-to-date and accessible. In fact, automation of the whole process speeds up the registration process a great deal and frees the staff for more value-added work.

Fee Management
Our solution has an inbuilt fee management system through which the process of billing is quite easy. Invoicing will be correct, timely collection of all payments will be ensured, and there is proper tracking of every financial transaction. It allows different payment plans and modes that facilitate ease in the process from the institutional and student sides. 

Attendance Management
The attendance management module automates the recording and monitoring process of student attendance. Other than its usage in ensuring adherence to the attendance policy, this system gives great insight into the participation and engagement of students that are usable in ensuring academic success.

Management Information Systems MIS and Key Performance Indicators KPIs Reporting
We have integrated MIS and KPI reporting tools into the system, giving Eurospeak a helicopter view of their performance in key aspects. Such reports will further enable the college to make informed decisions and continue refining their processes for further efficiencies and effectiveness.

Conclusively, our bespoke solution at Eurospeak will meet their immediate operational needs but present this higher learning institution for continued expansion and success. As a fact, this automation of administration has now empowered Eurospeak to provide an enriched learning experience, which has enabled it to establish its place amongst the top few English-speaking colleges in Reading.